Shipping Policy

Effective Date: September 10, 2026

1. Processing Time

Because our keepsake trunks are custom, made-to-order items, please allow 10–15 business days for production before your order ships. Processing time begins once your order is confirmed and does not include weekends or holidays. During high-volume periods (such as holidays), processing times may be longer — we'll note any delays on our website or in your order confirmation.

2. Shipping Methods & Rates

We currently ship via UPS Ground. Shipping rates are calculated at checkout based on your order's size, weight, and destination.

Delivery estimates reflect transit time only and begin after your order has shipped — they do not include processing time.

3. Order Tracking

Once your order ships, you'll receive a confirmation email with tracking information. Please allow up to 24 hours for tracking to update after it's first issued.

4. Domestic Shipping

We currently ship to any address within the United States, including PO boxes and APO/FPO addresses.

5. International Shipping

We currently do not offer international shipping. Orders can only be shipped to addresses within the United States.

6. Shipping Delays

While we do our best to meet estimated delivery timeframes, Favorite Chapter is not responsible for delays caused by the shipping carrier, weather, customs processing, or other circumstances beyond our control once an order has left our facility.

7. Lost or Damaged Packages

If your order arrives damaged, or if tracking shows delivery but you have not received your package, please contact us within 10 days of the delivery date at shopfavoritechapter@gmail.com with your order number and photos of the item and packaging (if damaged), so we can look into it.

8. Incorrect Shipping Information

Please double-check your shipping address at checkout. Favorite Chapter is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error, contact us at shopfavoritechapter@gmail.com as soon as possible — we'll do our best to update it before the order ships.

9. Contact Us

If you have any questions about shipping, please reach out:

• Email: shopfavoritechapter@gmail.com

• Website: shopfavoritechapter.com